Happy Smiling People

Happy Smiling People

I recently ran a workshop on assessing competence for a group of new and aspiring shift leaders in a small residential care home. They were a lovely group; dedicated and friendly, they obviously cared about their jobs and the people they support. Like other support workers they had found that in order to further their careers and get a little extra in their pay packet they needed to step on to the management ladder and become shift leaders.