The introduction of the Care Certificate (1st April 2015) for Health and Social Care (H&SC) has increased the focus on observation because of the requirement to evidence worker competence “during real work duties”. Assessing knowledge, checking understanding and observing practice are critical elements of evidencing competence together with feedback about the service(s) being provided.

Observation: Duty of Care

H&SC workers have a duty of care to continuously observe the people they support, keeping records about progress and changes. Supervisors and managers need to observe their staff whilst working with the individuals they support. Therefore, both managers and workers will need the skills to be able to observe behaviour and events accurately and to record them clearly and concisely. How is this achieved in practice? Download and print our top tips on observation and recording during real work duties to find out.

Observation and Recording During Real Work Duties
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